ASU financial aid office

Contact financial aid and student accounts

How to contact financial aid and student accounts

Call wait times can be long at the start of the semester. Skip the long lines and watch the videos below for answers to the top questions students are asking about financial aid, tuition and billing, and managing student accounts. 

You can also check our FAQs or use the Help tab in My ASU to launch a chat session. To book a Zoom appointment with a repayment specialist, use our scheduling tool

Incoming on-campus students

Incoming on-campus first-year and transfer students
Connect with your admission team member.

Incoming graduate students
Connect with your admission team member.

Incoming military/veteran students
Connect with your Pat Tillman Veterans Center team member.

Incoming International students
Connect with your admission team member.

Incoming ASU Online students

Call us at 
1-855-278-5080

or visit the My ASU Help tab to email a specific question.

Current students

Call us

1-855-278-5080

Email us

Visit the My ASU Help tab to email a specific question.

Chat with us

Launch a chat session

Office locations and hours

Downtown Phoenix

411 N. Central Ave.
University Center Building
Phoenix, AZ 85004
Fax: 602-496-0397

West Valley

13590 N. 47th Ave.
University Center Building, Room 101
Glendale, AZ 85306
Fax: 602-543-6712

California Center

ASU California Center Grand, Room 401

Polytechnic

5990 S. Sterling Mall
Administration Building
Mesa, AZ 85212
Fax: 480-727-1080

Tempe

1151 S. Forest Ave
Student Services Building, 2nd Floor
PO Box 870303
Tempe, AZ 85287
Fax: 480-965-9242

 

Hours 

Financial Aid and Scholarship Services Office
Monday
9:00 a.m. - 5:00 p.m.
Tuesday - Friday
8:00 a.m. - 5:00 p.m. 

Student Business Services Office
Monday - Friday
8:15 a.m. - 5:00 p.m.

Closed Saturday, Sunday and university holidays

 

Mailing address for payments

Additional resources